1 reviews | Active since Nov 2012
sales people are ARROGANT!!!
Got a call from MTN , A private # - answered as its the 4th one i got that day. <br> To be greeted by a sales person wanting to sell a samsung A3 to me. <br> I declined and said in not interested.<br> Your sales guy asked: WHY ( in a tone of voice of being sarcastic about it)<br> I said because i have a phone and im not interested in MTN as i have a vodacom contract.<br> He then said : Yes obviously- im speaking to you on your phone now... <br> thats when i rep****- thank you for ur sarcasm & he lauged whilst i droped the phone in his ear. <br> Train ur staff - i wil NEVER be one of your clients take me off your data basis so you dont have to phone me & let sarcastic people talk to me .. <br> <br> Im also in retail , i get that costumers arnt always friendly so i make a point of it to be as friendly as possible & declined & said thank you, then he pulled this sarcastic attitude with me ..<br> <br> Thats not acceptable.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike