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Mzwandile M

1 reviews | Active since Mar 2012

17 May 2018, 08:48

Sales first...customers later.

Below is the response I got from a team manager seriously?!!!

Official private business reply

Good day Mzwandile,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that in order for the device to be tracked and delivered directly. you would need t o contact the courier company on ********** 686. Kind regards, Ishie. Complaints Management Team. This shows the poor customer service that one would get from mtn stuff. I don't have an contract with the courier company and why I should be the one calling them because I don't have an business with them.

I spoke to a lady at the courier and told me its mtn's problem to solve.

0
Replies (6)
MTN South Africa
MTN South Africa's reply17 May 2018, 09:54
Official

Good day Mzwandile,

I find it extremely poor for the courier company to give you such a response. They deal with the delivery of devices. Kindly provide me with the agents name that you have spoken to so that i may escalate and provide you with a swift response. In order for us not to lose track of this complaint, may i ask that you respond on this complaint please so all information is in one place.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa
MTN South Africa's reply17 May 2018, 10:26
Official

Good day Mzwandile,

I have just been informed that the contract is in your mother's name. Not yours. I suggest that you get her to contact us so that we may process your sale as soon as possible. This is not poor customer service but a standard procedure when a minor tries to access a parent's credit rating. I have placed all this information on your mother's account so that if there is another complaint picked up, the agent will know exactly what the complaint is about.

Best regards,

MM
Mzwandile M's update17 May 2018, 19:27
Reviewer Update
I really find your responses very lame and senseless. If you did a proper investigation about the matter you would not say the nonsense in your responses. I'm not a minor you fool and I have access on the account. I don't know where does the credit rating and the delivery of a device relate. SINCE U DON'T KNOW WHAT'S THE QUERY. STOP THESE STUPID RESPONSES AND GET SOME1 WHO KNOWS ABOUT THE MATTER!!!
MM
Mzwandile M's update17 May 2018, 19:28
Reviewer Update
I really find your responses very lame and senseless. If you did a proper investigation about the matter you would not say the nonsense in your responses. I'm not a minor you fool and I have access on the account. I don't know where does the credit rating and the delivery of a device relate. SINCE U DON'T KNOW WHAT'S THE QUERY. STOP THESE STUPID RESPONSES AND GET SOME1 WHO KNOWS ABOUT THE MATTER!!!
MM
Mzwandile M's update17 May 2018, 19:52
Reviewer Update
Why should we be the one's who are making a follow up with the courier because we took a contract with mtn not the courier. People like you are taking business away from mtn with nonsense, poor,uninvestigated responses. since you told your agents what exactly the complain is about. I would like to know as well. IF YOU TOOK YOUR WORK SERIOUSLY, I WOULD HAVE FEEDBACK BY NOW!
MM
Mzwandile M's update17 May 2018, 19:52
Reviewer Update
Why should we be the one's who are making a follow up with the courier because we took a contract with mtn not the courier. People like you are taking business away from mtn with nonsense, poor,uninvestigated responses. since you told your agents what exactly the complain is about. I would like to know as well. IF YOU TOOK YOUR WORK SERIOUSLY, I WOULD HAVE FEEDBACK BY NOW!