Sales call centre poor service

I called the sales contact centre about seven working days ago. I am an existing client and I app**** for an additional line. I was told that the application was approved and to expect delivery of the device within 8-10 working days. To date I hadn’t yet received the device, so I called the sales call centre and spoke to a lady named Lindy who told me the application was still being processed. She referred me to Timothy, who assisted me with the initial contract initiation. Upon speaking to him today he told me that I hadn’t submitted documents for assessment. Note, on the initial call he had told me the application was approved and everything was underway. I had previously taken out a contract with MTN as an additional line and all that was required of me was to confirm my identity. Never have I been asked to reassess affordability as an existing client. He was adamant that he had never said my contract was approved and that he had only stated that I qualified. I found this odd as I have previously done a telephonic application and gotten approval.

So here I sit, after waiting a week for my device only to find that my application was never processed thanks to my unpleasant advisor. I’m rather disappointed as I’ve been with MTN for some time and I was quite willingly giving them my business only to find nothing was actually done. If this is how MTN wishes to treat customers providing new business then perhaps we should move over to a different network.