SALES AGENTS ARE ***********!!!!!

I received a call from a sales consultant who informed that my uncapped home WiFi contract was coming to an end, and that I have an option to upgrade as they were running a Black Friday deal. I took the deal and the router was delivered on the 6th of December at work, and when I opened the package, there was no SIM card.

I called to get assistance with setting up the device and the agent on the line told me to move the SIM card of the old router to the new one, and they will transferred me to a department that they said will activate the router. It’s now on Monday and I have not had any internet connection and when I called customer care I was sent from pillar to post, and I was eventually told that I do not have coverage for this package!!!???

The sales person who upgraded me is ***********, because I did not know that he had to check coverage, because I’m in the same location I was at when I was on the old contract. How was I supposed to know that different packages need for the coverage to be checked even though I have not moved or changed locations??!! The coverage agent told me that the router is not going to work, and I must call the sales department to get a new router/package that has coverage.

What am I supposed to do in the mean time?? I can’t work I can’t connect to the internet,because if I get a new router, how long is that going to take???? All because someone failed to do their job!!! Their incompetence is now inconveniencing me