Sales agent **** to me (proved via call recording). And now I'm being ignored.

While processing an upgrade with one your consultants, I asked if the deal still app**** (which I'd seen online) that I would get a tablet with my S22 Ultra upgrade. I was told I would. In have since confirmed via your team checking the call recording that this was indeed the case. But I was told the consultant had **** and this was not part of the deal. I've been trying for a couple of weeks now to get this resolved (see ticket #***). But I'm just being ignored. Essentially, the salesperson **** to me about the deal (I have been told the call was reviewed and this is true), but I'm being offered nothing in return. And now I'm being ignored completely.