1 reviews | Active since Aug 2013
Sales
<p>I just saw a deal on the MTN website that I might be interested in. SO, I decided to call the sales department hoping to get myself a nice deal. This deal is valid for less than 11 days. I called ********** 667, spoke to Nolene and told my story about the deal. She then started talking to someone on the side and I could hear a bit of their friendly conversation and she told me to hold. Guess what I was then transferred to customer service without even knowing why I was transferred. I was told to call the same number that I mentioned above and ask to speak to a manager or even better go to their stores. Why does MTN even have a website if they can't help? </p> <p> </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,