1 reviews | Active since Sept 2015
Sale of false contract
I wanted too upgrade my account ,my data bundle account I had a 3 gig that was uncapped at an fix rate.when wanted too upgrade I had an verbal agreement with a sale consultant that I would get an 5 gig uncapped at a fix rate no extra charges I could not have sign on the they because they never had stock when I went back when they received stock I wanted to sign the that Deal that we agreed too after I sign I just wanted too make sure its the same Deal that we agreed on then she told me no only 5 gig day and 5 gig night when I said no this is not what I agreed too she told me that the other sales consultant did not explain incorrectly and the I told her I wanted too go back to my old contract she said no I can't go back and she didn't't't want too cancel my \new"contract. I am very unhappy with the contract that be sold too me under false believes. I just want what I was told that's all or I am going to an other network. Why would I to settle for a contract that not better then the one I had that was uncapped too one that limited??? And then 4 hours they suspend my account I Lost 3 days of work on my phone unacceptable """
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
