AN
Andreas N
1 reviews | Active since Feb 2015
17 Jul 2019, 10:34
Sadly Mtn
Good morning all.
Seeing as I receive excellent service from the Table Bay Mall Mtn store and staff, but nothing from the head office I'm forced to write my review here.
I got the uncapped special in 2013, and was so happy as this suited, not just my personal Internet need, but my work needs as well, as I have to move around a lot the mobile Internet was great. I didn't have any issues with Mtn up until recently.
I became aware if a subscription "gameminer" or something, the R5 a day stuff that just popped up from nowhere. I made the staff aware if this and they were very helpful in removing that. I was also under the impression that the charges that this subscription was s****ped.
I recently saw again that the same subscription was active and charges were made, and out of the blue my Internet was suspended for an outstanding amount.
A little more detail, I pay my account with eft, every month the exact amount that was indicated by the last increase currently R314. 00
The sim card is in a mobile router, it does not leave the router, thus how the heck did I subscribe to the content subscription if I only use the sim card which has only a data connection in the router.
I work in the IT industry, so I am aware of these nuisance pop-up and ***** websites which I avoid, and how does that connect to the sim in anycase.
So, the amount that was outstanding and the extra in my normal account was the subscription charges that accumulated, which I believe is unfair that I should pay, after there was mentioned that those charges would be s****ped.
The suspended account was activated yesterday, and I could do my work, but it was just suspended again this morning. I'm still waiting on a reply from my mail to Mtn yesterday.
Lastly, the brilliant package that I am on and don't want to move from, has been suspended last year, and I only get notification now, and informed that I will be move to a different package, which I looked at, it has no value for money and will not work for my work needs.
Lastly, I'm mentioned it a few times, that the Sim card is in a router, thus, I don't get the calls,, make calls, or use it as I would in a phone ie. Use the #* numbers to check balances or troubleshoot, but I do get informed that I should use those options... Why should I as this connection is purely data, and I do believe we are past the stage where we swop Sim cards to phones etc, so please don't try to call me in the Mtn number...
I don't want to go look for a different ISP, I'm very happy with this package, but I fear seeing as I'm a loyal client and not a massive money client, I'll not be helped or assisted and just be pushed aside.
My acc A423891 Thank you Mtn.
Helpful (0)
Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
18 Jul 2019, 09:26Good day Andreas
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have tried contacting you on *** and there was no answer. the account number A423891 is not picking up on our system, please provide your ID number. Kindly respond on a private a reply in order for the information not to be blocked.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have tried contacting you on *** and there was no answer. the account number A423891 is not picking up on our system, please provide your ID number. Kindly respond on a private a reply in order for the information not to be blocked.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply18 Jul 2019, 09:26
Official
Good day Andreas
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have tried contacting you on *** and there was no answer. the account number A423891 is not picking up on our system, please provide your ID number. Kindly respond on a private a reply in order for the information not to be blocked.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have tried contacting you on *** and there was no answer. the account number A423891 is not picking up on our system, please provide your ID number. Kindly respond on a private a reply in order for the information not to be blocked.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,
AN
Andreas N's updateReviewer Update
18 Jul 2019, 10:43Good morning Renall
Thank you firstly for replying
My account is A***, I might have made a typo.
ID ***
Also, I am not fighting, I just want thing to be clear and as you state, my faith restored in MTN.
Thank you
Thank you firstly for replying
My account is A***, I might have made a typo.
ID ***
Also, I am not fighting, I just want thing to be clear and as you state, my faith restored in MTN.
Thank you
AN
Andreas N's update18 Jul 2019, 10:43
Reviewer Update
Good morning Renall
Thank you firstly for replying
My account is A***, I might have made a typo.
ID ***
Also, I am not fighting, I just want thing to be clear and as you state, my faith restored in MTN.
Thank you
Thank you firstly for replying
My account is A***, I might have made a typo.
ID ***
Also, I am not fighting, I just want thing to be clear and as you state, my faith restored in MTN.
Thank you
MTN South Africa's replyOfficial
29 Jul 2019, 07:19Good day Andreas
All content services have been cancelled. Please allow me some time to do a recon for a credit for you.
Regards
Renall
Complaints Management Team
All content services have been cancelled. Please allow me some time to do a recon for a credit for you.
Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply29 Jul 2019, 07:19
Official
Good day Andreas
All content services have been cancelled. Please allow me some time to do a recon for a credit for you.
Regards
Renall
Complaints Management Team
All content services have been cancelled. Please allow me some time to do a recon for a credit for you.
Regards
Renall
Complaints Management Team
Best regards,
AN
Andreas N's updateReviewer Update
29 Jul 2019, 07:27Good morning Renall
Thank you very much for your time and effort.
Andreas
Thank you very much for your time and effort.
Andreas
AN
Andreas N's update29 Jul 2019, 07:27
Reviewer Update
Good morning Renall
Thank you very much for your time and effort.
Andreas
Thank you very much for your time and effort.
Andreas
AN
Andreas N's updateReviewer Update
19 Aug 2019, 16:21Good Afternoon All
I wish to hereby Close my MTN account, seeing as nothing has changed, no feedback and I have been patient and enduring for long enough.
There is still an amount that is showing for content which has build up, for which I never gave permission, activated or mistakenly got from the internet. The reasons that has been given, does not make sense at all, and neither has there been any change as said to my account.
I'll pay the amount I normally pay every month like a good consumer, and then I am done with MTN. Please s**** the outstanding amount has this has been promised to change, which has not, and seeing as MTN has caused me loss of income and unneeded stress, for which they will not compensate me, I figure it is just fair.
Thank you MTN, Thank you for nothing from a small loyal ex-customer. My only regret is recommending MTN.
I wish to hereby Close my MTN account, seeing as nothing has changed, no feedback and I have been patient and enduring for long enough.
There is still an amount that is showing for content which has build up, for which I never gave permission, activated or mistakenly got from the internet. The reasons that has been given, does not make sense at all, and neither has there been any change as said to my account.
I'll pay the amount I normally pay every month like a good consumer, and then I am done with MTN. Please s**** the outstanding amount has this has been promised to change, which has not, and seeing as MTN has caused me loss of income and unneeded stress, for which they will not compensate me, I figure it is just fair.
Thank you MTN, Thank you for nothing from a small loyal ex-customer. My only regret is recommending MTN.
AN
Andreas N's update19 Aug 2019, 16:21
Reviewer Update
Good Afternoon All
I wish to hereby Close my MTN account, seeing as nothing has changed, no feedback and I have been patient and enduring for long enough.
There is still an amount that is showing for content which has build up, for which I never gave permission, activated or mistakenly got from the internet. The reasons that has been given, does not make sense at all, and neither has there been any change as said to my account.
I'll pay the amount I normally pay every month like a good consumer, and then I am done with MTN. Please s**** the outstanding amount has this has been promised to change, which has not, and seeing as MTN has caused me loss of income and unneeded stress, for which they will not compensate me, I figure it is just fair.
Thank you MTN, Thank you for nothing from a small loyal ex-customer. My only regret is recommending MTN.
I wish to hereby Close my MTN account, seeing as nothing has changed, no feedback and I have been patient and enduring for long enough.
There is still an amount that is showing for content which has build up, for which I never gave permission, activated or mistakenly got from the internet. The reasons that has been given, does not make sense at all, and neither has there been any change as said to my account.
I'll pay the amount I normally pay every month like a good consumer, and then I am done with MTN. Please s**** the outstanding amount has this has been promised to change, which has not, and seeing as MTN has caused me loss of income and unneeded stress, for which they will not compensate me, I figure it is just fair.
Thank you MTN, Thank you for nothing from a small loyal ex-customer. My only regret is recommending MTN.
AN
Andreas N's updateReviewer Update
23 Aug 2019, 12:34MTN quick when you apparently owe them something, but when they drop you, or give you empty promises you are not allowed to say anything.
This post is regarding your recent mail I have received, which is very unjust btw, the outstanding amount which is being claimed, is actually not outstanding, it has to do with the Content charges that was not activated, authorized by me or magically popped on my system, and that amount has apparently been removed from MTN's side, but Clearly not.
Further more, The sim card is just a data connection, it is placed in a router and never leaves the router, thus I did not receive your sms's as claimed in the email. I have mentioned this many times, but I still get instructions to call from the sim number, which I can not do, as it is in a router, without any airtime, strictly data for work purposes.
The Sim is no longer in the router, as I was forced to go to another network provider, which actually gave me a real value for money deal, not the one MTN gave me.
I'm really heart broken with you MTN, I have been with you for years for my internet needs, and this is how you want to end this. Please have someone look at the account amounts, that was also promised but I have not received any feedback as yet.
This post is regarding your recent mail I have received, which is very unjust btw, the outstanding amount which is being claimed, is actually not outstanding, it has to do with the Content charges that was not activated, authorized by me or magically popped on my system, and that amount has apparently been removed from MTN's side, but Clearly not.
Further more, The sim card is just a data connection, it is placed in a router and never leaves the router, thus I did not receive your sms's as claimed in the email. I have mentioned this many times, but I still get instructions to call from the sim number, which I can not do, as it is in a router, without any airtime, strictly data for work purposes.
The Sim is no longer in the router, as I was forced to go to another network provider, which actually gave me a real value for money deal, not the one MTN gave me.
I'm really heart broken with you MTN, I have been with you for years for my internet needs, and this is how you want to end this. Please have someone look at the account amounts, that was also promised but I have not received any feedback as yet.
AN
Andreas N's update23 Aug 2019, 12:34
Reviewer Update
MTN quick when you apparently owe them something, but when they drop you, or give you empty promises you are not allowed to say anything.
This post is regarding your recent mail I have received, which is very unjust btw, the outstanding amount which is being claimed, is actually not outstanding, it has to do with the Content charges that was not activated, authorized by me or magically popped on my system, and that amount has apparently been removed from MTN's side, but Clearly not.
Further more, The sim card is just a data connection, it is placed in a router and never leaves the router, thus I did not receive your sms's as claimed in the email. I have mentioned this many times, but I still get instructions to call from the sim number, which I can not do, as it is in a router, without any airtime, strictly data for work purposes.
The Sim is no longer in the router, as I was forced to go to another network provider, which actually gave me a real value for money deal, not the one MTN gave me.
I'm really heart broken with you MTN, I have been with you for years for my internet needs, and this is how you want to end this. Please have someone look at the account amounts, that was also promised but I have not received any feedback as yet.
This post is regarding your recent mail I have received, which is very unjust btw, the outstanding amount which is being claimed, is actually not outstanding, it has to do with the Content charges that was not activated, authorized by me or magically popped on my system, and that amount has apparently been removed from MTN's side, but Clearly not.
Further more, The sim card is just a data connection, it is placed in a router and never leaves the router, thus I did not receive your sms's as claimed in the email. I have mentioned this many times, but I still get instructions to call from the sim number, which I can not do, as it is in a router, without any airtime, strictly data for work purposes.
The Sim is no longer in the router, as I was forced to go to another network provider, which actually gave me a real value for money deal, not the one MTN gave me.
I'm really heart broken with you MTN, I have been with you for years for my internet needs, and this is how you want to end this. Please have someone look at the account amounts, that was also promised but I have not received any feedback as yet.