sadistic love triangle culminates in 3 months of hell....

Let me start of my review by exonerating SUMMER MOBILE and DSV COURIERS. after 3 months of an extensive BLAME GAME it has finally come to light that the culprit has been MTN all along. MTN seems incapable of following the most BASIC instruction: CANCEL MY CONTRACT. It has now taken them 3 months locate a missing phone (turned out they never realized that the phone has been in their possession for 90% of the 3 month period) yet I have beeen BILLED month after month for a phone (and contract) that is NOT IN MY POSSESSION and NOT VALID (aka *******) An agent from MTN received the phone on the 14th of September and it STILL took MTN almost ONE FULL MONTH to realize that it was in their possession. This was one of the major reasons for the delay in the cancellation process. Now, more than ONE MONTH after, my contract (however *******) is still ACTIVE and I am STILL BEING BILLED. I have yet to come across any other telecommunications institution in this glorious country of ours who offers a higher level of incompetence than the call centre agents at MTN. "Yello.... how can we improve your suicidal tendencies today..." 2.5 K later I am the proud owner of the following: No handset. An ******* contract. Hours of waiting time while they 'direct my call'. Hours of conversation with *********** fool after fool....Numerous emails leading absolutely NOWHERE (because MTN seems completely oblivious to the fact that consumers HATE their management model). Seems the only recourse is to go the the Ombudsman for telecommunications or to take legal action. (But will these idiots comprehend legal action?) One can only hope...