Sad

I upgraded my contract in May 2024 it is now November 2024 I don't know how many calls I have made and countless hours wasted to find out when the new contract will be instated. That is not to mention how many e-mails I have sent to customercare@mtn, complaints@mtn, cim-legal@mtn, ralph@mtn (supposedly the CEO's mail) and now 5 months later I am still left in the dark. Maybe it is because my new contract is only R249.00 per month and they are charging me R599.00 per month. This is disgraceful the way that MTN service their clients. I have been a client since 1994.