Sad, disappointed and confused by MTN

Im sooo confused and disappointed, i app**** for a phone through MTN online. I received a call frm the customer care wherein i was told im on the old system i need to go to the store to be migrated to the new system. I asked does this mean ill be assisted and the lady said yes. I get to the store all excited to get a new phone, only to be first met by an offline system, then the so nice staff advised that they dnt do the migration they can only send an escalation which may take weeks. Im sad and heartbroken i really thought ill be taking a new phone if not 2 home.