1 reviews | Active since Jul 2017

20 Jul 2017, 12:38

sad day for customer service

<p>i recieved a brand new CEll number from MTN 48 DAYS later they just decided to deactivate it without notiying me..... on my contacting their "cutomer Care Champions" i was informed this number was on both their pre-paid and contract billing computers and that is why it was deactivated. i have been trying to get my number re-activated for the past 5 days but they do not seem to want to help!</p> <p>i especially want to draw attention to a cumstomer care Champion named SELAELO RAPHAPU who refused to transfer my call to a supervisor after i requested it FOUR(4) times, as they could not help me as he and they worked the same way??????</p> <p>also SIPHISO BANDA alledgedly a manager at DURBAN CALLCENTRE who believes that customer queries and problems vanish overnight by magic!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Jul 2017, 19:13
Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

As per our telephone conversation we respect the decision that you took to port out as per you said.we are anxious to retain you as a satisfied customer.

regards

mike

Complaints Management Team
Reference Number: ***3