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Ratanang M

1 reviews | Active since Mar 2019

27 Mar 2019, 18:23

Sad customer

Job card no: MLNSC **********

Since my phone can't be fixed due to the fact that it's out of warranty but it was one of the ladies there told me to go back , so I have to pay for that job card while it's not my fault and again my billing issue ain't solved Ref: 1- ********** 276. Lastly my bundles please since well no one wants to assist every month I'm getting 10GB instead of 20GB. MTN Menlyn they not giving us a good service or should i say MTN as a whole I've been a loyal client for years I think this matter must be taken forward something must be done I'm really disappointed.???

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Replies (3)
RM
Ratanang M's update27 Mar 2019, 20:03
Reviewer Update
So now because of this review you decided to debit your outstanding bills which I reported long time ago and it was all your fault. But you failing to fix my phone and expect me to pay R6871.20 when it was not even my fault again the lady by the name Marilyn Barker at Menlyn store didn't even reveal to me my phone will be out of warranty the following day she just said I must bring my charger then they will book the phone for repairs. The following day when I got there the manager by the name of Owen Masemola was so rude until I told them I'll consult with my legal team if they ain't fixing my phone only today they telling me it can't be fixed must pay the amount requested while they were wrong not to mention the phone was out of warranty the previous day I was at the shop. How can I have a 24months contact and then within a year the phone is out of warranty. Please make me understand.
MTN South Africa
MTN South Africa's reply28 Mar 2019, 09:54
Official
Good day Ratanang,

Thank you for your post.  Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.   Kindly note that this matter has been escalated to the Regional Management team and we will revert to you with feedback. 
Warm Regards,Zanele MazibukoComplaints Management Team

Best regards,

RM
Ratanang M's update28 Mar 2019, 12:07
Reviewer Update
I'll kindly wait for that feedback as I'm not happy at the moment. I'm currently collecting all the evidence I have so that if this ain't fixed soon I'll go for legal charges. All emails and sms are saved for proof of bad service I'm receiving