TM
Tahera M
1 reviews | Active since Feb 2015
26 Jan 2018, 12:29
S8 MTN REWARDS/MSC
I purchased a Samsung Galaxy Note 8 and the MSC travel voucher was included. However the personnel at the MTN branch could not give me specific details on how to access the voucher, all they advised was I need to go to Samsung Rewards. I was also not advised of a deadline registration. I managed to burn my rewards however when I called S8around SA today to redeem my voucher, I was told that the registration closed on 15 Jan 2018 and the only way I can redeem is by MTN sending them an email on my behalf stating that they should accept my registration as they did not have personnel that informed me correctly when I purchased the phone. I require MTN to send them an email to assist me with redeeming my R4000 voucher as I had to basically navigate my own way whereas I should have been guided properly. Serial: 102500 Code: BLDLHJ
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MTN South Africa's replyOfficial
29 Jan 2018, 16:35Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to MTN simmonds street Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply29 Jan 2018, 16:35
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to MTN simmonds street Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,