1 reviews | Active since Jan 2014
S6 EDGE BATTERY DRAIN
<p style="color: #555555;">HI MTN,</p> <p style="color: #555555;">I HAVE TAKEN MY UNIT TO A SAMSUNG CENTER, TM ELECTRONICS IN DURBAN TO AVOID YOU GUYS TAKING A VERY LONG TIME TO GET MY DEVICE REPAIRED. MY BATTERY DRAINS REALLY BAD ON MY UNIT.. THEY STATED THEY REPLACED MY DEVICE BATTERY BUT I DO NOT THINK THEY DID SUCH ON MY DEVICE AS IT IS STILL THE SAME BATTERY.. I KNOW THIS BECAUSE THE BATTERY LIFE IS STILL THE SAME IS THERE ANY WAY TO HELP ME?? I NEED YOUR HELP I CAN NOT GO INTO A STORE SO I'M REQUESTING SOME SERVICE TO BE BROUGHT FOR SOMEONE WHO HAS A JOB CARD TO PROVE THAT SAMSUNG STATES THEY REPAIRED MY UNIT BUT IT'S NOT.. I CAN NOT BE PAYING FOR A CONTRACT THAT HAS LEFT ME WITH A BAD DEVICE.. THE UNIT IS FAULTY AND I DO NOT WANT IT.. IT IS STILL UNDER WARRANTY AND I DO NOT WANT THIS FAULTY UNIT.. PLEASE ASSIST ME THANK YOU.... </p>
Good Day Kyle Hoskins,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advise that you may book the faulty handset with our HVRC (Repair centre) , it is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Good Day Kyle Hoskins,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advise that you may book the faulty handset with our HVRC (Repair centre) , it is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***