JZ
Jana Z
1 reviews | Active since Mar 2015
09 Mar 2015, 17:50
S5, Warranty Asse*****t - Non Delivery!!!
I had a Samsung S5 Device, which went in for warranty assessment on 16 January 2015. Warranty claim was approved by MTN on 06 February 2015 for a new device. It is today 09 March 2015, and I have not got my device yet. MTN Apparently switched between two systems and now they do not know out of which system to Invoice the new phone to send to me. I have been phoning them DAILY, and they have only been taught 3 sentences. \I have escalated the query mam. "My managers is currently having a meeting regarding this matter.\"" and \""I will revert back to you"
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MTN South Africa's replyOfficial
16 Mar 2015, 10:32Hello Roxyskye,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to out records the new device has been invoiced out on 13-03-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to out records the new device has been invoiced out on 13-03-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply16 Mar 2015, 10:32
Official
Hello Roxyskye,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to out records the new device has been invoiced out on 13-03-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to out records the new device has been invoiced out on 13-03-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***