S20 Ultra Upgrade Continuous Disasters

********** EXPERIENCE ON UPGRADE

I was on the pre-order list for the S20 Ultra for contract upgrade. Never got a call. Then called call center who were pretty useless and could not do my upgrade as they didnt have stock.

Then went to MTN Morningside on Rivonia Road and they did not process my upgrade as they had no stock. So I had to then place an order. No update call. Then I went back today a week later and yay stock. Then as part of the upgrade process I have to provide biometric data and no one can explain where the data goes, what its used for or who has access to it. Upgrade via call centre or website does not require biometric data.

So now I have to come back again and get the phone. 3x to the same place to do an upgrade. I have done my last 2 previous upgrades at the same location.

MTN SUCKS!!!!!!!!! I am disgusted that I had to take 3 attempts via different ways to upgrade (preorder, call centre, walk in branch) and now made 4 attempts to upgrade without being assisted.

USELESS....