...S.....M.......S (Delayed)

<p>Last week Saturday I noticed that SMSes to my phone were delayed. I later realized that it was delayed by between 12-48hrs!!! I called the 1555 call centre (redirected from 808) and layed a query 1- ********** 1814. I later received a msg that it's been resolved, So I called back to reopen it. It has since been reopened, but I have got no feedback despite numerous calls to the call centre after that.Disgusting indeed. I received the following reference for one of my follow-up calls : 253-987-478 . Each time, I am promised that the back office will get back to me, but no one ever does. No one has ever explained what the problem is. One agent said I must cancel all SMS barring (which was never set in the first place). The handset is not a problem, since the problem persists if I change handsets. In the mean time I am not able to even do banking online as I can't receive OTP SMSes . I expect feedback and resolution of this as quick as yesterday. This contract is coming to an end in a few months, I will gladly take my business elsewhere if a long-time subscriber like me, is treated this way by MTN.</p>