PV
Pieter V
1 reviews | Active since Jun 2016
05 May 2020, 14:27
Ruthless and shameless
You dont even deserve half a star nevertheless a full one.I have been a customer with MTN for close to 25years.Currently I have 5 lines and never had any problems with debit orders or my account.My debit order is suppose to go off on the 1st of everymonth which i didnt do 1st of May.On the 4th May they deducted double my amount due.I called the call centre,after numerous attempts I got through.The lady informed me that MTN made a mistake and I can reverse the debit order and only pay what I know I am due.Because of the lockdown and long queues this is not possible. I phoned again this morning and the guy told me the same thing but said that I should call back later as everybody is havi g the same issue. Now when i phoned this "brilliant"lady want to tell me that my account was in arrears!I have never missed a payment in almost 25years I know for a fact that the debit order for all previous months went off and have proof of that. Now my question is....YOU PEOPLE KNOW THE PANDEMIC RSA IS IN,AND WHILES AT IT....YOU MTN STILL HAVE THE DECENCY TO ***** THE LITTLE MONEY WE HAVE!!!!!PLEASE resilve this matter urgently or i will not be upgrading again.
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Pieter V's updateReviewer Update
06 May 2020, 19:45Cant believe after all the trouble MTN admits they made a mistake and that I wasnt in arrears.They just refunded my money.Thank you MTN.
If somebody needs to get hold of MTN call the call centre but go through Upgrates option 3 then hold on till they say you can talk to a service champion then choose option 0.Also takes aboit 10-20min but you will be helped.
If somebody needs to get hold of MTN call the call centre but go through Upgrates option 3 then hold on till they say you can talk to a service champion then choose option 0.Also takes aboit 10-20min but you will be helped.
PV
Pieter V's update06 May 2020, 19:45
Reviewer Update
Cant believe after all the trouble MTN admits they made a mistake and that I wasnt in arrears.They just refunded my money.Thank you MTN.
If somebody needs to get hold of MTN call the call centre but go through Upgrates option 3 then hold on till they say you can talk to a service champion then choose option 0.Also takes aboit 10-20min but you will be helped.
If somebody needs to get hold of MTN call the call centre but go through Upgrates option 3 then hold on till they say you can talk to a service champion then choose option 0.Also takes aboit 10-20min but you will be helped.