SM
Sesi M
1 reviews | Active since Oct 2013
08 May 2015, 09:02
Rush work
I called in to cancel a subcription chowing my airtime, it felt like she was I a rush, even if I tried telling her that I did not subcribed to any number, she was quick to cut my words in to saying she did not tell me I did. Palesa confirmed she cancelled it and was quick to say \BYE"without asking if there was anything else I would like to ask. And actually there was"
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Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 13:26Hello psmts,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to retrieve any information on our records with the details provided. We have tried contacting you for more information without any luck.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to retrieve any information on our records with the details provided. We have tried contacting you for more information without any luck.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 13:26
Official
Hello psmts,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to retrieve any information on our records with the details provided. We have tried contacting you for more information without any luck.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to retrieve any information on our records with the details provided. We have tried contacting you for more information without any luck.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,