LM
Lerato M
1 reviews | Active since Apr 2017
06 Apr 2017, 10:07
Rush Hour Voice Bundle
<p>I first bought airtime of R6.00 through my bank. Once I received the airtime I bought the Rush Hour Voice Bundle of R6.00 which I received a notification that it has been activated and it will expiry at 10:38. Even when I dial *141# from I can see it. When I called the Call Centre and spoke to Sandisile she told me that they cannot allocate the airtime creditted to my account nor the rush hour I bought. She told me to call after 2 hours which to me doesnt make sense. I feel that I have been day light ****** by MTN. This means that my R6.00 has go to MTN for mahala becuase they cannot see a thing on thier systems. I wonder how many customer they have lost thier money throught this MTN ****.</p>
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MTN South Africa's replyOfficial
06 Apr 2017, 17:34Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have credited the R6.00 airtime used to load the Rush Hour Voice Bundle on 2017-04-06 at 09:38:22, reference number: ***. Please check the balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply06 Apr 2017, 17:34
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have credited the R6.00 airtime used to load the Rush Hour Voice Bundle on 2017-04-06 at 09:38:22, reference number: ***. Please check the balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9
Best regards,