AI
Abigail I
1 reviews | Active since Feb 2014
25 Aug 2015, 09:38
Rush hour does not work
Last night I tried buying a rush hour to speak to my husband who is away on business thinking I will be able to talk for a while. After my airtime that I had was done, I tried calling again seeing as I just bought this rush hour to use. But the whole time it say your airtime is used up but when I dail *141# it says rush hour active. So this is another **** to just take our money MTN????
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MTN South Africa's replyOfficial
25 Aug 2015, 16:11Hello Abizaine,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply25 Aug 2015, 16:11
Official
Hello Abizaine,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,