1 reviews | Active since Dec 2013
Rush hour billing
I bought rush hour at 11:06 today and before the expiry of the rash hour I was surprised by getting a notification that I am left with 1 minute on my talk time and when I checked my balance my airtime was finish, the call I made it was not billed from rush hour instate it was billed from my airtime balance.<br> <br> I then called the MTN customer call centre and spoke with Xolile, and she told me to wait 2 hours for the system to update, I then requested to speak with her supervisor because 2 hours is way too long for me to wait. Precious ( the supervisor) told me that my airtime has been credited back and I can check it after 5 minutes and more than 30 minutes went pass with no credit back. I then called the call centre again and Silence Molaudzi told me that the my credit was still on the queue waiting to be authorized<br> <br> Still now I am still waiting for my credit, the growth of MTN to be one of the top companies in the world seem to have gone in the heads of this company employees they treat people like trash and you as a customer you must comply with their rules never mind the customer urgency to make the calls.
We are truly sorry for the breakdown in service experienced and for any inconvenience caused. It was never our intention to have dissatisfy you in any way.
We've now escalated the matter directly to the management team within our Prepaid Department. Requesting the credit of the airtime to be processed ASAP and for you to be contacted directly with confirmation.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the breakdown in service experienced and for any inconvenience caused. It was never our intention to have dissatisfy you in any way.
We've now escalated the matter directly to the management team within our Prepaid Department. Requesting the credit of the airtime to be processed ASAP and for you to be contacted directly with confirmation.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
