RUN!!WORST!WORST!CUSTOMER SERVICE!! BIGGEST ****!!!

The WORST! service EVER!!!!! THE MOST *********** STAFF!! You would swear that the consultants were hired to transfer calls only, they never provide a solution they just sell you problems. When you have an outstanding balance they are quick to see it! When you pay money towards your contract they act all blind the whole company all of a sudden becomes blind.

MTN treats customers like Idiots!

My contract ended in 2023 and because I didn't call to cancel they kept on billing me. Well I asked them for the amount I owe and they gave me a number which was about R2500.

I decided to pay the amount, but funny enough they still have not allocated a R350 payment I made in 2023, they act like they do not see the POP I sent to them! It is only today that I spoke to a lady in the legal department by the name Lynette she sounded like she was genuinely going to assist me.

Well funny thing is this is how they all sound and then do not even assist you at all. I am so tired really MTN is a complete joke and ****!! Can you imagine as frustrated as I am from not receiving good customer service one of the consultants was still trying to sell me their latest deals and that's when I literally lost it!

I pray OMBUDSMAN assists me I have filled the complaint forms. MTN is a total ****!! I deeply regret ever getting a contract with them.

Once my cancelation is done I will walk away and never look back!! WORST ! WORST! Everything you hear about organisation's ****ming people and receiving bad customer service will happen to you!!! Deeply hurt by the treatment from them!!