GH
Garth H
1 reviews | Active since Feb 2013
20 Jan 2016, 12:44
running up a bill
I asked for a top-up contract when singing for a new phone. i was given an open line and was told that it could not be changed. My family ran up an internet bill of R3700 over November and December and now the contract has been changed to topup.
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Replies (1)
MTN South Africa's replyOfficial
20 Jan 2016, 17:06Hello gwvanheerden,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the previous month the usage has been monitored . Please can you fax to us the copy of the contract where you have signed for the package to be on Top Up. Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the previous month the usage has been monitored . Please can you fax to us the copy of the contract where you have signed for the package to be on Top Up. Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply20 Jan 2016, 17:06
Official
Hello gwvanheerden,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the previous month the usage has been monitored . Please can you fax to us the copy of the contract where you have signed for the package to be on Top Up. Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the previous month the usage has been monitored . Please can you fax to us the copy of the contract where you have signed for the package to be on Top Up. Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Best regards,