JB
Jose B
1 reviews | Active since Jan 2019
24 Jan 2019, 15:00
Running in a circle: MTN itemised billing not received - money paid for this service though is well received by MTN
Simply trying to get Itemised billing enabled. Numerous attempts in person at the MTN shops, hours of frustration. Numerous call centre attempts. Numerous Calls logged. Days to address turn into weeks and now months. Repeating cycle. Can it really be that hard to simply tick a box on a user account - oversimplified I know, but I'm paying for this service for many months now and have not received a singular itemised bill yet.
Please address. Latest logged call: Query Contract Enquiry [# ********** 4]
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Replies (2)
MTN South Africa's replyOfficial
25 Jan 2019, 15:35Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to the billing department. I will investigate further and respond once there is feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
MTN South Africa's reply25 Jan 2019, 15:35
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to the billing department. I will investigate further and respond once there is feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
JB
Jose B's updateReviewer Update
05 Feb 2019, 09:27Still no reply - no surprise.
Escalation has yielded no response either.
Please advise on how this simple matter could be resolved, somehow, someday.
JB
Jose B's update05 Feb 2019, 09:27
Reviewer Update
Still no reply - no surprise.
Escalation has yielded no response either.
Please advise on how this simple matter could be resolved, somehow, someday.