Running in a circle: MTN itemised billing not received

Running in a circle: MTN itemised billing not received - money paid for this service though is well received by MTN Simply trying to get Itemised billing enabled. Numerous attempts in person at the MTN shops, hours of frustration. Numerous call centre attempts. Numerous Calls logged. Days to address turn into weeks and now months. Repeating cycle. Can it really be that hard to simply tick a box on a user account - oversimplified I know, but I'm paying for this service for many months now and have not received a singular itemised bill yet.

Please address. Latest logged call: Query Contract Enquiry [# ********** 4]

Official business reply Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that your query has been escalated to the billing department. I will investigate further and respond once there is feedback.

We would like to assure you that we are actively working to improve our service levels.

Warm Regards Zenetta Portia Viljoen Complaints Management team

25 Jan 2019, 15:35 21 days ago

5 Feb 2019, 9:27 10 days ago jambreets: Still no reply - no surprise. Escalation has yielded no response either. Please advise on how this simple matter could be resolved, somehow, someday.

15 Feb 2019 - NO RESPONSE - MTN please respond?