IB
Ivor B
1 reviews | Active since Feb 2013
01 May 2015, 10:15
Ruined by Mismanagement
No connectivity for a week. Only get music from contact centre & excuses about high call rates. Phoned 12 times in last 4 days. Cannot get to first base.
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Replies (1)
MTN South Africa's replyOfficial
17 May 2015, 10:17Hello Ivorblumenthal,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
The matter has been escalated through to the relevant management team.
Regards,
Lawrence
REQ: ***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
The matter has been escalated through to the relevant management team.
Regards,
Lawrence
REQ: ***
MTN South Africa's reply17 May 2015, 10:17
Official
Hello Ivorblumenthal,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
The matter has been escalated through to the relevant management team.
Regards,
Lawrence
REQ: ***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
The matter has been escalated through to the relevant management team.
Regards,
Lawrence
REQ: ***