Rudest staff I've ever come across
<p>I went on Friday afternoon to open a contract with mtn at the new store in clearwater, after giving them all my details they kept me waiting there for an extra 45 minutes just to tell me I need to wait 2 to 24 hours to see if it was approved. I then tried to phone 24 hours later as no one had gotten back to me just to see all the contact numbers on the website don't exist or are incorrect. Then I phoned mtn and spoke to the rudest man ever that told me " it's not his problem and I must sort it out myself" I then waited another 25 minutes on the phone for him to give me the correct number for mtn clearwater. Eventually I got hold of mtn and got told they can't help me as I app**** at the other branch in clearwater and waited about 15 minutes for the correct number. I was already fed up by then.. but I phoned anyways and got told "You'll just have to wait until someone phones you".. Then I received an sms this morning saying it was approved so I happily went to mtn branch I had app**** and I waited over 2 hours for someone to just help me and then got told very abruptly that even though I got an sms I need to wait to hear if something or the other also gets approved. I wanted to change from vodacom to mtn but after all the disgusting customer service I got, I wont ever use mtn! They dont care about their customers, to them a customer lost is less work .. So congratulations to all the new staff at mtn clearwaters new branch and the horribly rude people I had to speak to inbetween, you now have less work! </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
