Rudeness, poor service

Hi, I will keep this short and to the point. <br> I have has such bad service from MtN direct. The service has all been from Naydene Emmanuel at the JHB branch. <br> <br> I called 10 days ago to upgrade. I mentioned numerous times during the call as to the exact phone I wanted. The operator ordered the wrong phone. After not accepting the phone from the courrier, each day for the past week I have been promised through telephonic and email conversations that every day my new phone would be delivered, which has not happend. I called the courrier each day and there is no evidence of the new phone dispatched. She also quoted me the wrong package with the wrong phone. She has since promised me that I would get my phone on the under quoted package and not pay an upgrade fee. Only today she lets me know, now they do not have the phone in stock and all the times she has told me the phone would be delivered were lies. My biggest concern is every day for the past 7 days I have asked to speak to her supervisor and the supervisor has never returned my calls or not available. The operator, Naydene has hung up on me rudely several times.