Rudeness - order of the day

8Augustus 2015. Went to MTN to enquire about a refund . Tracy helped me. I presented her MTN documentation - 02/07/015. I told her that the refund was suppose to be reflected in my debit order amount being adjusted. Document was taken. Next moment drawer was slammed shut and Tracy disappeared. Bout 5 min later she returned with printout of my account. I was told that the account was credited with R299. I told her that I disagree and WOW, this is where she became rude. I pointed out that acc was debited and credited with same amount. No re-imbur*****t for May or June. She took pen and forcefully circled the amount and told me I am wrong. I asked her not to speak to me in such a tone. She continue and I told her she was rude. After a terrible tirade from her I asked her if she has problems at home, why does she take out her mood on me. I once again told her she was extremely rude. When asked to see her manager, she said he was not in and \jy kan my maar gaan verkla