Rude with attitude !

<p>I called Mtn call centre cancellation department and spent 30 minutes on the phone trying to cancel my contract due to phone being ******. I went through the process with the call centre agent about 6 times before she became extremely rude and down right unprofessional, instead of her doing the cancellation immediately, she began offering me another contract and insisting I take one instead of cancelling my current one. I had sensitive work information on my phone and needed my contract cancelled and my phone blacklisted. But instead we both argued about the cancellation, eventually she said I dont understand her and she does not know what I want and I had to end the call without getting anywhere. So I am still struggling to blacklist my phone and end a contract (this contract is 4 months overdue as I did not want to upgrade my phone) Pathetic service as usual , Mtn need to train their staff accordingly, she was rude , disrespectful and I could hear her eating while she was trying to speak to me, she answered the phone with a 'hello' and I had to ask if that was the cancellation department in which her response was 'JA' , tired of dealing with rude people. We are all human and deserve to be treated with respect regardless if I am a CEO of a huge company or a cleaner of a huge company. I needed help and did not receive it, its being 2 weeks and im still trying to get MTN to blacklist my ****** phone. HELP!</p>