MB
Merril B
1 reviews | Active since Dec 2017
22 Jan 2018, 09:23
rude unprofessional service
I have received call from Hammond Pole attorneys advising that I have account from MTN that has been handed over. called MTN on numerous occasions agents has advised that my account is not in arrears. I have an existing account with my payment processed monthly via debit order and has never been returned. on the 11th July 2017 I received a call from Mr Khumbuza advising that there has been an error that the account has been sent back to MTN today I received a call from a Gugu from Hammond pole attorneys advising me that the account is still outstanding. Can someone from MTN please sort this out.
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Merril B's updateReviewer Update
22 Jan 2018, 10:59good day Kabelo
please explain how is this possible one current and one handed over. I have always and still have made all my payments via debit order.
I have no knowledge of the second account that you have made reference too.
if that is the case why have I never received such call from MTN directly .
If I had this second account why have I never received statements electronically
I get all my correspondence via email and as mentioned all my accounts are paid via debit order.
your response to me is to contact your customer care line which I have just done so and they said that they cannot help me as they do not have access to the data.
you refer me back to the attorney that I have complained about.
why don't you Kabelo pick up the phone and speak to me instead of still giving me the run around.
MB
Merril B's update22 Jan 2018, 10:59
Reviewer Update
good day Kabelo
please explain how is this possible one current and one handed over. I have always and still have made all my payments via debit order.
I have no knowledge of the second account that you have made reference too.
if that is the case why have I never received such call from MTN directly .
If I had this second account why have I never received statements electronically
I get all my correspondence via email and as mentioned all my accounts are paid via debit order.
your response to me is to contact your customer care line which I have just done so and they said that they cannot help me as they do not have access to the data.
you refer me back to the attorney that I have complained about.
why don't you Kabelo pick up the phone and speak to me instead of still giving me the run around.