Rude, Unhelpful, *********

My phone fell under a 5ton trolley and it was crushed. I gave it in at the service centre in the Glen shopping mall in August. 4 weeks later I received a call from Caswell saying I must bring in the other boxes as my box does not match the SN number. I discovered that when I gave the phone in to be swapped a week after I got it and the sound did not work, was never updated on the system. Had an attitude that he was doing me a favour and he is going to send it straight to insurance. By-pass repairs. 2 Weeks later I received an sms that the repairs would cost R2109.00 and I only have to pay R150.00. How can a phone that was crushed be repaired? I went back and he was rude again and said I must just accept the quote and I will get a new phone. A week later I received an email saying that I must pay and collect the phone. The same day he phoned me that I can come to him and pay the money because an EFT will get lost. When I got there, his story was that they don't accept money, I must pay it into ABSA. As the banks were closed already, he said I can give him the money, he will do the payment the next day. Went to HO to have it replaced in October. 2 Months!!