DE
Dorianne E

1 reviews | Active since Aug 2016

11 Aug 2016, 07:04

Rude staff and poor quality

<p>Wonderboom Junction shop. I recently bought a new phone with my upgrade. Asked for the best screen protector. Cost quite a lot but ok. 3 weeks later the cover has spider cracks all over it. Phone has not been dropped - can only be from rubbing against other things in my pocket. Went to store. Before I finished explaining the lady cut me off "we don't replace those. You broke it". I rep**** that I understand and don't expect a refund but just want to inform them of the problem and want to purchase another brand of protector that is strong.</p> <p>Get cut off again: "that's all we have. We can't help you". In a tone of voice that basically says get out, you're annoying me.</p> <p>I left and bought a protector at the flea market for 1/3 the price of MTN. </p> <p>Ps the Kolonnade store has great staff but Junction is horrible.</p> <p> </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Aug 2016, 20:34
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

REQ: **********