JH
Johan H

1 reviews | Active since Mar 2009

28 Sept 2015, 09:37

Rude service recevied from MTN Sandton

I visited MTN Sandton City store last week Wednesday to look at upgrade options on my girlfriends contract. We stood around in the store for about 10 minutes while two of the staff members were busy re-arranging shelves and neither one of them bothered to approach us to provide assistance. I eventually walked to the back office to express my dissatisfaction and one of the employees Sean, who I later learned is the assistant manager, came out to speak to us. He was very rude and abrupt and pointed to a list in the front of the store and said if I wanted to be helped I need to put my name on the list else they will not assist me. I told them that his attitude is unacceptable and that someone could have at least approached us and offered assistance. At this point Sean turned his back on me and started talking to someone else, completely ignoring me.<br> <br> This kind of client service is completely unacceptable! Especially from an assistant manager! What kind of example does he set for the staff in the store? That it is acceptable to be rude and dismissive towards clients?<br> <br> This honestly ranks as the worst and rudest service I have ever received from anybody in a store!<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Sept 2015, 13:16
Official
Hello humanj,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
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