1 reviews | Active since Aug 2012
RUDE SERVICE AGENT
<p>I cancelled my contract with MTN in April, I was asked to call again on the 16th of May which I did.</p> <p>My account was debited in June, which I reversed and now I received a text stating that my account will be debited in July.</p> <p>I called the call centre and finally got assistance on my 3rd attempt. I spoke to Lebogang Kekana, who is ill equipped to deal with clients. I asked to speak to his supervisor, eventually he put me on hold. I've been on hold for 30 minutes and counting. </p> <p> </p> <p>This is beyond disgusting, I'll be sure to move to anothe service provider asap.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that there still an amount of R 690.40 outstanding due to the fact that your actual termination date of your contract was the 16/05/2016 and your invoice got finalised on the 13/05/2016 so the amount R 690.40 needs to be paid for the account to be up to date,your number ********** 53 have been migrated to prepaid as per you requested.
warm regards
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that there still an amount of R 690.40 outstanding due to the fact that your actual termination date of your contract was the 16/05/2016 and your invoice got finalised on the 13/05/2016 so the amount R 690.40 needs to be paid for the account to be up to date,your number ********** 53 have been migrated to prepaid as per you requested.
warm regards
mike
REQ: **********