rude sales lady - poor customer service

I had been to your Cavendish branch on Monday 13/07/2015 just after 5 in the evening with the intention to resolve my network problem as I am a contract client.my network had been cut due to an amount R400 in arrears which I do not understand why because we had paid R478 and needed clarity on this regard. The sales lady which I had spoken to was utterly rude in the manner she spoke to me. I tried explaining to her that this is not the first time such a thing has happened and it would normally be resolved at store level as they would call and have it sorted. On Saturday 11/01/2015 they gave my mother a number to call at head office as the 808 line workers were on strike. I had call the *** and waited on the line for and hour and a half without being assisted, perhaps I can understand why I was not assisted, as I thought the office lines were busy with calls from other clients as well. I explained to the sales lady that I can not wait on the line for that long as I too have a job and could get in trouble doing personal work during work hours. I can not call over weekend as I was told that the head office does not operate on weekends. The sales lady then told me it not