1 reviews | Active since Apr 2015
Rude remark made to customer
I have been fighting with MTN about a credit for 3 weeks. Finally the credit was passed on 20th April but i was never personally notified. I phoned MTN again to see if i would be compensated. I was spoken to like i was unable to understand what was being said to me, even though i did. All i wanted to know was if i was going to be compensated for paying for data i did not authorize. Only after taking the call centre person through some questions, I came to the conclusion that the extra data package was loaded in March. The call centre person made a rude remark by saying that i like to keep people busy. This is unacceptable! If a caller is wanting to get to the bottom of an issue, it is not the Call centre person's place to express their disapproval to a faithful. long-time customer of MTN. I bet i wouldn't get that kind of remark from any other company not matter what industry. MTN, Please improve the nature of your call centre employees' conversations to their customers!
Thank you for your post.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards,
Ayanda
REQ:***