Rude Princess from MTN Nicolway Centre

Just now on my lunch break I visited the MTN store in Nicol way for a RICA process to be done on my new sim card that I received this morning, I am disgusted by the level of "mam we are doing you a favor by processing this request for you since you are using your passport instead of your SA I.D'' . I had explained to the consultant by the name of Princess that my I.D got lost not so long ago. Now before going to the store I checked online which documents are required and it clearly states that a South African passport should suffice .

Dear MTN I just need you to advise me as to which part of me being your paying customer am I being done a favor at store level?

Either you guys don't train your staff well on customer service/etiquette and as well as how to go about communicating with customers , I am very disappointed to say the least especially because I have a telecommunications background , so I am very much clued up on how customers should be treated on all levels.

Please can you ensure that your Princess gets proper training or at least state on the website that for stores that are not MTN directly owned a set of different rules apply because she told me that as a franchise they strictly take I.D books not passports.

My query was resolved which I am grateful for but the manner with which it was handled left me wanting nothing to do with the brand at large.

:-(