1 reviews | Active since Jan 2018
Rude Personnel
We had a problem with a cellphone contract. After visiting the shop in Heidelberg Mall several times, without any success, we tried calling MTN employees to resolve the matter. It's been over a week and the problem still isn't resolved. The manager of the branch had a vulgar attitude, and put no effort into resolving the problem.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,