GE
Grant E

1 reviews | Active since Mar 2019

28 Mar 2019, 16:56

Rude Mtn telemarketers/call centre agents

I have been phoned 3 times by Mtn telemarketers in the past month, each time I have encountered rude and arrogant employees. The moment you tell them you are not interested/already have a contract, they either immediately hang up the call, talk over you or start shouting you for not taking up their service and then hang up before you can ask to speak to their manager. I have never experienced telemarketers that lack the basic telephone s****s and courtesy necessary to phone random people and sell a service to them, Mtn seriously needs to ups**** their employees, disgusting behaviour.

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Mar 2019, 10:12
Official
Good day

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. 
 Please note that I will email you for further correspondence as we agreed on the telephone call I made to you earlier. Your complaint will be investigated and feedback will be provided.
 Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
 Warm RegardsZenetta Portia ViljoenComplaints Management team