1 reviews | Active since Aug 2014
Rude MTN senior manager
I have only had bad expirience with MTN and instead of them fixing their problem and making me happy as the customer, They continue to disrespect me. I had a problem with a laptop I bought last year in June and has never worked. Reason for this complain is they have called after the trail of complains and the technician i spoke to this morning was very nice and promised to call me back when I have the laptop in hand to try and assist me then Larry called and he was very rude telling me he is the only one who can help as the senior. I tried telling him what has happened and he did not even give me a chance to speak and when I told him he is being rude and should listen to me, he told me he needs to help so i must listen to him. I then told him i will need to report this and he had the nerve to tell me to go right ahead, like really? I wonder how he got the position with such an attitude. Unacceptable and bad customer service.
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note that we (MTN) do not directly do repairs for laptops as all laptop manufacturers prefer to do their own repairs or refer you to their preferred repair workshops.
However you will need to book in the laptop by either calling *** to log the repair. You will need to provide a few personal details and also details of the laptop and the invoice number you received. This needs to be done at the store of purchase.
They will try to resolve the matter over the phone and if this cannot be done a collection request will be done and the laptop will be taken to the manufacturers repair centre.
The matter pertaining to the service breakdown will be escalated accordingly as we do not condone any employee regardless of their position speaking to a customer in a disrepectful manner.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note that we (MTN) do not directly do repairs for laptops as all laptop manufacturers prefer to do their own repairs or refer you to their preferred repair workshops.
However you will need to book in the laptop by either calling *** to log the repair. You will need to provide a few personal details and also details of the laptop and the invoice number you received. This needs to be done at the store of purchase.
They will try to resolve the matter over the phone and if this cannot be done a collection request will be done and the laptop will be taken to the manufacturers repair centre.
The matter pertaining to the service breakdown will be escalated accordingly as we do not condone any employee regardless of their position speaking to a customer in a disrepectful manner.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***