Rude MTN Consultants and no customer service!.

On 24 january 2018 i took out a contract( ********** ) at MTN cape gate. The next day we saw that there is a running bill on the account and decided to go in store to change it to a top up account like we intially asked for it to be. From the start we were met with a sort of unwillingness from the consultant Veronique. I tried to ignore this but as i already had a bad day and was very ill it quickly escelated to me being very irretated especially because i am standing in an MTN store and i am being told to dial various numbers for assistance in the matter where i feel the consultant could have assisted in making it a bit more convenient for me.

This same consultant assisted me later with my third and newest contract ( ********** ) she was then very helpful and kind and awnsered my questions with enthusiasm and a service i enjoyed. For a while i had no problems until my bill for March arrived and the first number mentioned was almost double charged and i went instore to ask what is going on and a consultant lodged a ticket ( ********** 24) once again i was met with boredom and unwillingness to assist. I was simply told that the matter is escelated and i should wait and see what happens. After a week i received no response and went back to the store where i was assisted by another consultant named Kehilwe and ONCE AGAIN the same irritation and response as i received from the others.

I however swallowed this until she told me i need to pay an amount that i did not understand where it was received from. When i asked she explained that i would pay twice for the newest contract in April. I tried to understand how this could be as i am certain that my first debit order would only be on 30 april 2018 because i dialed 808 on the 24th March 2018 at 12:13 (from ********** ) and asked the consultant when my debit order would be for this number and was told at the end of april 2018. I was then told that this is not her problem and she does not need to deal with this.

After a few back and forths with the MTN store consultant i decided to just pay the money and leave. She told me i need to give the exact amount as she cant give me change and if i cant give the exact amount she keeps the change. I asked where the change would go and she got irritated and said i am accusing her of theft and refused to take my money after that and told me they would just cut off my phones. I took her name and she shouted that it is fine i can take her name and nothing would come of my complaint or happen to her.

I paid the money on friday evening via capitec bank for all 3 numbers and my phones are still cut off. I do not understand this?

I feel this is extremely poor service on part of MTN consultants not once but three times. I am normally a patient and understanding person as i myself work in customer service but this was just to much for me.i understand it might not count but my partner wsd with me through all events and witnessed everything. My ticket with regards to being charged more is still not resolved or i am not being informed of this and i simply refuse to go back to the store for assistance as it is embarrassing to be treated like that.

AND I STILL DID NOT RECEIVE ANY ASSISTANCE ON THIS MATTER..............