Rude *********** Staff at MTN Fourways

<p>my husband took a contract phone at MTN but immediately wanted the contract cancelled due to false advertsing by MTN on the details of the contract offered. Lerato Masilo last sent communication on the 18th saying the phone will be sent to 14th Avenue on the 19th November in order to finalise contract cancellation. She has since been silent untill we decided to call her on the 28th November she then indicated that the phone is still at the store was never collected upon questioning her why she hasnt contacted the client for 10 days she said its not her problem its MTN who hasnt collected the phone , Inindicated to her she is a representative of MTN its her responsibility to make sure the process moves forward. She said there is nothing she can do she cant assist us further and then hung up on us. I dont understand why do we have to beg MTN to cancel the contract my husband has been without a phone for a month because of MTNs ********* business conduct and *********** staff at the fourways branch and call centre.</p>