1 reviews | Active since Mar 2015
RUDE *********** PERSONNEL !!!!
My phone had a code error so it didn't pick up any provider, I went to MTN in the Grove, and the lady and gentleman who assist me told me that it was a Vodacom phone and that THEY will send the phone to technicians or head office. I didn't ask them to send the phone, and when they said they are going to send it, I asked what the fee will be? They told me i don't have to pay Anything as i still have guarantee on my Blackberry Z10, because it was the second phone i received as the first one was faulty. Now 2 months later, i get an sms telling me that i have to pay over R300 to get my phone back, because they didn't pick up that something was wrong !!! I didn't want to send my phone in, in the first place, now i need to pay to get the damn thing back ????? I cannot wait for my contract to end with MTN. And if anyone asks, i will NEVER suggest MTN to anybody, You are the worst provider I have ever had in my life. In future please get competent people to help a Customer, in the end we are the guys paying for their salaries ! NOT HAPPY AT ALL !!!!
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly note that if the quotation given to you is rejected there is a R330.00 Incl. Vat rejection fee charged.
These charges are applicable when the Device has been assessed, which by necessity requires certain services to be performed by MTN for the purposes of assessing the fault/damage in order to validate warranty or provide you with a quotation for the costs of repairs to the device.
The device/s will only be returned, provided that you have made payment in full of all applicable charges and service fees due to MTN. MTN reserves the right to dispose of Devices where Devices remain uncollected for a period of 90 (ninety) days or more or where you fail to make payment. MTN shall endeavor but shall not be obliged to give you notification of such disposal.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly note that if the quotation given to you is rejected there is a R330.00 Incl. Vat rejection fee charged.
These charges are applicable when the Device has been assessed, which by necessity requires certain services to be performed by MTN for the purposes of assessing the fault/damage in order to validate warranty or provide you with a quotation for the costs of repairs to the device.
The device/s will only be returned, provided that you have made payment in full of all applicable charges and service fees due to MTN. MTN reserves the right to dispose of Devices where Devices remain uncollected for a period of 90 (ninety) days or more or where you fail to make payment. MTN shall endeavor but shall not be obliged to give you notification of such disposal.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***