RUDE CUSTOMER SERVICE AGENT

On Sunday 19 September I was trying to send data to my daughter's phone using the *567*MB*number system which was given to us by MTN. For some reason the transaction was failing to go through and it was saying my daughter's phone is not active or something like that. So I called the MTN call centre on 922 and I was attended to by a customer service agent called Lethu or Lwethu. I told her what my problem was and before I even finished telling her she interrupted me saying that I should not have used the *567* because that was not the way to do it. I said I did not understand because MTN taught us to send data that way. Then she kept interrupting me telling me that I'm not listening. I then got offended and told to just tell me the correct way to transfer data instead of arguing with me. She told me to use *565*2# etc. Then I thanked her but reminded her that she should not argue with customers but she should listen carefully to their concerns and not verbally abuse them. <br> I was very offended to be treated by a customer service agent in this manner. MTN should employ professionals or at least train them how to treat customers.