Rude customer care staff of a ****mer MTN South Africa

To be annoyed is an understatement, I had been on an MTN router contract and the contract is ending ended on the 23rd July 2024. My data always gets put in on the 12th July.

On the 11th of July I called on and asked for my contract to be cancelled. As i am now with another service provider based on high spendings of data on MTN as the data would not last me. They guy who was assisting me had technical glitches with his system and asked that he will sort it out and I will get an sms.

Around the 19 received an sms informing me that I am now liable to pay 600 and something and it will be deducted. I was paying 283 and I asked for the contract to be canceled why the money had increased when the contract was canceled.

I called in today and some lady by the name if Evelyn in the cancelation department said the cancellation of the contracf was added on the 12th July and not the 11th. And it was cancelled and added on month to month hence the new tarrifs.

I informed Evelyn that all.i needed and asked for was to get the contract canceled as I am.with another service.provider and not using the router at all even the data added on it is still the same. I do not mind paying the ****** 283 again for this month but I am not willing to pay a month to month basis that I never agreed on. As what that guy told.me was that I can keep the router and whenever I may want to use it I can call in then they will set it up.for month to month. However, calling in today things were different and now from Evelyn was.liable for month to month increased payment and uf I did not pay it was going to be taken to their legal team. I asked.for the recording of the 11th.

She transferred me to a department that supposed to be dealing with. However, the lady I spoke without even getting what I was saying and that I needed the recording to be retrieve of the 11th of July, she said my contract was not cancelled she will transfer me to cancelations department.

I became so frustrated with all of this being passed on, but I said is fine . Guess what I was on the line holding then the call went dead.

Can someone who is there to work and know what they're doing do assistbso that my contract is canceled. I do not need any month to month deals I want to not have mtn as a service provider anymore. I also.need mynrecording of the 11th please and of today the 24th July 2023. As I came realize that MTN customer service personnel are full of themselves and.lie all the time.

Don't ever fall in a trap of month to month and you can reuse when you want. As now here I am liable for something else that what I called on the 11th wanting which was a cancelation and nothing much.