ND
Nelisha D
1 reviews | Active since Apr 2010
06 Aug 2015, 14:05
Rude Customer Agent
I called to find out why I an getting charged for an account that has been ported to another service provider and this woman was so rude, she was absolutely rude and unhelpful.<br> <br> I do not know how MTN employs people with this pathetic attitude!!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
21 Aug 2015, 14:23Hello nelisha,
Thank you for your Post
We sincerely apologise for the delayed response and the inconvenience this may have caused.
As per our telephonic conversation, a billing query has been escalated to our Billing department and they are currently working on the Crediting your account with amount billed after you ported out.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post
We sincerely apologise for the delayed response and the inconvenience this may have caused.
As per our telephonic conversation, a billing query has been escalated to our Billing department and they are currently working on the Crediting your account with amount billed after you ported out.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply21 Aug 2015, 14:23
Official
Hello nelisha,
Thank you for your Post
We sincerely apologise for the delayed response and the inconvenience this may have caused.
As per our telephonic conversation, a billing query has been escalated to our Billing department and they are currently working on the Crediting your account with amount billed after you ported out.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post
We sincerely apologise for the delayed response and the inconvenience this may have caused.
As per our telephonic conversation, a billing query has been escalated to our Billing department and they are currently working on the Crediting your account with amount billed after you ported out.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,