1 reviews | Active since Sept 2015
Rude Consultant
<p>What a horrible experience I've had today with MTN , every time I load airtime, it doesn't show on my phone , I can't even convert it to data , I've had enough of this nonsense, I called 173 , gosh did I get a rude consultant .... She was so much in hurry , and just wanted to end my call without explaining to me where my airtime is going , she had the guts to say , "that's how MTN does things if you not happy go to other service provider " I didn't get any help whatsoever from Kyla not even sure if that her real name , even the stupid ref no she gave me , MTN good bye I'll take ur consultant advice, after 10 years of using this no I'm done </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have noticed that your line uses a lot of data, to avoid data from using the airtime before you convert it into a data bundle please switch off your mobile data before loading airtime and only switch it back on after the airtime is converted to data. Should you need advise on how minimize your Internet usage please feel free to contact our data support Team on 1555 (free from an MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have noticed that your line uses a lot of data, to avoid data from using the airtime before you convert it into a data bundle please switch off your mobile data before loading airtime and only switch it back on after the airtime is converted to data. Should you need advise on how minimize your Internet usage please feel free to contact our data support Team on 1555 (free from an MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,